How to Request Disability Support in the UK
Whether you need reasonable adjustments at work, a care package from your council, or support accessing services — this guide explains your rights and how to request them.
Reasonable adjustments at work
Under the Equality Act 2010, employers must make reasonable adjustments for employees with disabilities. Examples include:
- —Flexible or adjusted working hours
- —Home working or hybrid arrangements
- —Modified duties or reassignment
- —Adapted equipment or software
- —Additional breaks
- —Phased return to work after illness
How to request adjustments
Write formally to your employer or HR setting out: how your condition affects your ability to do your job, the specific adjustments you need, why they would help, and any supporting medical or occupational health evidence.
You do not need to disclose a specific diagnosis. Describing how your condition affects you functionally is sufficient — though a diagnosis may help support more significant requests.
Care packages from local councils
Under the Care Act 2014, councils must assess the care needs of adults who appear to need support. If eligible, the council must meet those needs. You can request a care needs assessment in writing — the council cannot refuse simply because they think you will not qualify.
- —Council-arranged services — home care, day services, residential care
- —Direct payment — cash to arrange your own care
- —A combination of both
If your request is refused
An unjustified refusal of a reasonable adjustment may constitute disability discrimination. Raise a formal grievance and, if unresolved, bring a claim to the Employment Tribunal within three months minus one day. For care package disputes, complain to the council then the Local Government and Social Care Ombudsman.